Terms of Service

1. The Service

Sentinel Vault (the "Service") is a team password manager provided by JLM Solutions ("we", "us"). We may add, remove, or change features, and we will announce material changes in-product or by email.

2. Accounts

• You must be 16 or older and able to enter a binding contract.
• You are responsible for the security of your account credentials and MFA factors.
• You must notify us promptly at security@sentinelvault.app of any suspected compromise.

3. Acceptable use

You agree not to:

• Use the Service to store data you do not have the right to store.
• Reverse engineer, probe, or attempt to circumvent our security controls except under a coordinated disclosure agreement.
• Use the Service to violate applicable law or the rights of others.
• Resell, sublicense, or expose the Service as your own product without a written agreement.

4. Plans, billing, and taxes

• Paid plans are billed in advance, monthly or annually, in the currency shown at checkout.
• Fees are non-refundable except where required by law.
• You are responsible for applicable taxes other than those on our net income.
• We may change pricing on 30 days' notice for the next renewal term.

5. Your data

You retain all rights to data you or your users store in the Service ("Customer Data"). You grant us a limited license to host, transmit, back up, and process Customer Data solely to operate the Service. Our handling of personal data is described in the Privacy Policy and, for business customers, in the Data Processing Addendum.

6. Confidentiality and security

We implement the technical and organizational measures described in our Security Overview and our Trust Center, and we will notify you without undue delay of any confirmed personal-data breach affecting your organization.

7. Service level

We target 99.9% monthly availability for the production Service, excluding scheduled maintenance and events outside our reasonable control. Enterprise customers may sign a separate SLA with credit terms.

8. Suspension

We may suspend accounts that pose a security risk, materially violate these terms, or are past due on payment. Where practical we will notify you first and give you a chance to remedy the issue.

9. Termination and export

Either party may terminate for material breach not cured within 30 days of notice. On termination you may export your Customer Data via the built-in export for up to 30 days, after which we will delete it in accordance with our retention schedule.

10. Disclaimers

The Service is provided "as is" and, to the maximum extent permitted by law, we disclaim all implied warranties. We do not warrant that the Service will be uninterrupted or error-free.

11. Limitation of liability

To the maximum extent permitted by law, our aggregate liability under these terms will not exceed the fees paid by you in the 12 months preceding the event giving rise to the claim. Neither party is liable for indirect, consequential, or punitive damages. Nothing in these terms limits liability that cannot be limited by law (including for fraud or willful misconduct).

12. Indemnity

You will defend and indemnify us against claims arising from Customer Data or your misuse of the Service in breach of these terms.

13. Governing law

These terms are governed by the laws of the jurisdiction in which JLM Solutions is established, without regard to conflict-of-laws rules, and the courts of that jurisdiction have exclusive venue, subject to any mandatory consumer protections in your country of residence.

14. Changes

We will post updated terms here and adjust the "Last reviewed" date above. Material changes will be announced by email or in-product notice.

15. Contact

JLM Solutions — legal@sentinelvault.app